Job TitleBSC Agent: Client Care and Helpdesk
Division Business Support
Business UnitBusiness Support
Location : Various  Areas
Purpose of the Role
To provide excellent service to the Capitec Bank clients, branch network by attending to telephonic/ written enquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards.
Qualifications
National Senior Certificate (Grade 12) or National Certificate (Vocational)
Experience
At least 2 years’ experience as an Inbound Call Centre Agent or Helpdesk Agent (Essential)
Technical and Administration support within a Contact Centre Environment would be ideal
Technical and Administration support within a Contact Centre Environment would be ideal
Knowledge and skillsÂ
IT Qualification (at least an A+) will be an advantage
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)
Additional requirements
Willingness to work shiftsÂ
Working hours: Shift work (Saturdays and Sundays compulsory)Â
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport
Working hours: Shift work (Saturdays and Sundays compulsory)Â
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport
| REF # | JOB TITLE | LOCATION – BRANCH / CAMPUS | DATE CLOSING | |
|---|---|---|---|---|
| 190131-8 | FINANCE ADMINISTRATOR – PROJECTS (STELLENBOSCH) | Stellenbosch | 2019/02/08 | View Details |
| 190131-7 | BSC Agent: Client Care and Helpdesk | Johannesburg | 2019/02/06 | View Details |
| 190131-6 | Service Consultant: Pretoria CBD | Pretoria Arcadia | 2019/02/05 | View Details |
| 190131-3 | Service Consultant: Carletonville | Carletonville Gateway | 2019/02/04 | View Details |
| 190131-1 | Service Consultant (Rosebank/Killarney) | Johannesburg | 2019/02/05 | View Details |
| 190130-9 | Service Consultant (Jozini) | Jozini Main | 2019/02/08 | View Details |
| 190130-8 | Service Consultant (Malamulele) | Malamulele | 2019/02/08 | View Details |
| 190130-7 | Service Consultant (Jozini) | Jozini Main | 2019/02/08 | View Details |
| 190130-6 | Client Service Champion (Table View) | Tableview Bayside Mall | 2019/02/08 | View Details |
| 190130-4 | Service Consultant – Thohoyandou | Thohoyandou Venda Plaza | 2019/02/04 | View Details |
How to Apply for These Positions
