SARS: SERVICE CONSULTANT TRAINEE / INTERNSHIPS 2023(X106 POSTS)

 

SARS: Service Consultant Trainee / Internships 2023(X106 Posts).

South African Revenue Service invites candidates to apply for Trainee / Internship Programme.

Apply for SARS: Service Consultant Trainee / Internships 2023

Location: North West (x23), Limpopo (x10), Mpumalanga (x13), Free State/ Northern Cape (x30),  Eastern Cape (x30)

Closing Date:  03 March 2023

About the Position

• Ensure that all face-to-face, voice, inbound and outbound queries across all tax products are promptly, effectively & efficiently answered or resolved.
• Attend to all multi-channel account enquiries received, in respect of outstanding debits, credits, penalties & interests with regards to all taxes.
• Communication of transactional outputs and queries in area of work.
• Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service, and standards.

• Job Purpose

  To handle inbound and outbound scripted and partially scripted service requests across tax products from 1 – 2 interaction channels in compliance with SARS policies and procedures by consulting with clients, facilitate query resolution, maintaining taxpayer and trader profiles, registering and de-registering taxpayers, taxpayer education, debt collection up to a civil judgements and outstanding returns, thereby ensuring enhanced service delivery and compliance.

• Education and Experience

  Minimum Qualification & Experience Required

  • NQF Level 6 and above qualification in Taxation, Accounting or Finance (Relevant National Diploma / Advanced Certificate/ Degree/ Postgraduate)
  • 2 years customer service experience

  Job Outputs:

  Process

  • Handle inbound and outbound (scripted service interactions) through 1-2 channels interactions for all tax products, in compliance with SARS policies and procedures. (E-mail, Face to Face, Digital Channels, Virtual, Education and Promotion).
  • Maintain the profile of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.
  • Follow-up on non-compliance at an entry level to enhance taxpayer service and improve taxpayer compliance.
  • Receive, sort, register, process, and distribute all documentation to relevant business units, to enhance taxpayer services.

  Client

  • Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
  • Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

  • Technical competencies

    • Active Listening– Concentrates on client. Listens without interrupting
    • Communication Skills– Able to communicate effectively with others
    • Computer Literacy– Able to effectively handle Microsoft Office programmes. Able to effectively capture and interpret transactions on all relevant SARS systems for area of work.
    • Customer Relationship Management- Applies concepts of knowledge and skill and requires guidance but not constant supervision
    • Customer Understanding– Implements administrative processes for the gathering of client information
    • Efficiency Improvement– Contribution towards process and team efficiency
    • Financial Acumen– Knowledge and understanding of basic accounting principles and procedures
    • Handling difficult calls – Able to diffuse difficult situations with patience and a willingness to help
    • Product Knowledge– Knows product and service futures well, able to match customer needs accordingly
    • Query Resolution– Knowledge and application of query resolution methodology and principles
    • Standard operating procedure compliance – Demonstrates the relevant level of knowledge of and compliance with relevant standard operating procedures
    • SARS Systems Products – Knowledge and understanding of tax laws
    • Tax Knowledge – Knowledge and understanding of tax laws

    Compliance Competency

    Grade of Clearance: GOC Confidential

    How to apply

    Apply online