Administrator: Service Advisor (Non-Technical) – Motus Mercedes-Benz
Company: Motus Mercedes-Benz
Position: Administrator: Service Advisor (Non-Technical)
Industry: Automotive
Employment Type: Permanent
Location: Rustenburg, North West (similar vacancies have also been advertised at other Mercedes-Benz dealerships within the Motus Group).
Position Overview
Motus Mercedes-Benz is seeking a customer-focused and highly organized Administrator: Service Advisor (Non-Technical) to support the dealership's service department. The successful candidate will act as a key link between customers and the workshop, ensuring a smooth and professional service experience.
Key Responsibilities
- Schedule and manage vehicle service appointments.
- Welcome customers and provide professional assistance.
- Respond to customer enquiries by phone, email, and in person.
- Provide regular updates on vehicle service progress.
- Maintain accurate customer and vehicle records.
- Coordinate workflow between customers, technicians, and service teams.
- Process service-related documentation, invoices, and payments.
- Handle customer complaints and service concerns professionally.
- Ensure all administrative records are accurate and up to date.
- Support daily dealership operations and reporting requirements.
- Assist in maintaining high levels of customer satisfaction.
Minimum Requirements
- Grade 12 (Matric) or equivalent qualification.
- At least 2 years of experience in customer service or administrative roles.
- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Computer literacy, including Microsoft Office.
- Ability to work under pressure in a fast-paced environment.
- Attention to detail and accuracy.
- Previous automotive dealership experience will be advantageous.
Required Skills
- Customer service excellence
- Administrative and record-keeping skills
- Scheduling and coordination
- Communication and relationship management
- Problem-solving abilities
- Multitasking and prioritization
- Teamwork and collaboration
- Professional telephone etiquette
What Motus Is Looking For
The ideal candidate should be friendly, professional, customer-oriented, and capable of managing multiple tasks while maintaining a high standard of service. Experience within the automotive industry, particularly in dealership environments, will be an added advantage.
How to Apply
Applications are submitted through the Motus careers portal
Search for "Administrator: Service Advisor (Non-Technical) – Mercedes-Benz" and submit your application together with an updated CV and supporting qualifications.
Documents Needed
- Updated CV
- Certified copy of ID
- Certified copy of Matric certificate
- Copies of any relevant qualifications
- References (if available)
This role is ideal for candidates with strong administrative abilities who enjoy working with people and would like to build a career within the Mercedes-Benz dealership network.
