First National Bank (FNB) First Job Learnerships 2027
Programme
FNB First Job Learnership Programme 2027
Location
Closing Date
- 19 November 2026
Programme Overview
First National Bank (FNB) is inviting unemployed South African youth to apply for its First Job Learnership Programme for 2027. The programme is designed to provide young people with workplace exposure, customer service experience, professional development, and an opportunity to develop skills within the banking sector.
Minimum Requirements
Applicants must:
- Have a Grade 12 / Matric certificate.
- Be computer literate (MS Office).
- Have no previous work experience.
- Be a South African citizen.
- Be between 18 and 35 years old.
- Be currently unemployed.
Key Responsibilities
Customer Service
- Resolve customer complaints and take ownership of customer queries.
- Communicate with customers according to agreed service standards.
- Collect customer feedback to improve service delivery.
- Ensure product knowledge and advice provided to customers is accurate.
Operational Support
- Follow established processes and procedures.
- Maintain operational efficiency and service quality.
- Ensure quality standards are consistently met.
- Comply with company policies and procedures.
- Maintain accurate activity and performance records.
Risk and Cost Management
- Identify and escalate potential risks.
- Demonstrate awareness of cost management and efficiency.
- Increase knowledge of financial processes and operating standards.
Process Improvement
- Investigate innovative ways to improve processes.
- Support business process alignment with customer service objectives.
- Recommend process and system improvements to management.
Teamwork and Collaboration
- Work collaboratively to achieve team objectives.
- Share information and knowledge with colleagues.
- Respect diversity and inclusivity.
- Recognize and value individual contributions within the team.
Personal Development
- Identify personal development opportunities.
- Create and maintain a personal development plan.
- Develop competencies and skills required for career growth.
- Demonstrate commitment to continuous learning and improvement.
Skills and Attributes
- Customer-focused attitude.
- Good communication skills.
- Teamwork and collaboration.
- Willingness to learn.
- Problem-solving ability.
- Professionalism and accountability.
- Attention to detail.
- Ability to work in a structured environment.
Application Method
Applications must be submitted online through the FNB Careers Portal.
