Tracker Control Centre Learnerships 2026 / 2027
Programme
Tracker Control Centre Learnership Programme 2026 / 2027
Location
- Gauteng, South Africa
Closing Date
- 11 November 2026
Programme Overview
Tracker is inviting unemployed South African youth to apply for its Control Centre Learnership Programme. This is a full qualification consisting of structured learning and practical workplace experience, totaling 132 credits.
The programme aims to equip learners with customer service, communication, administration, and problem-solving skills required in a professional contact centre environment.
Learning Outcomes
Successful learners will gain skills in:
- Providing effective first-contact customer resolution.
- Capturing and updating customer information.
- Delivering excellent customer service.
- Handling customer queries and electronic communications.
- Understanding Tracker products, services, and systems.
- Upselling and cross-selling products and services.
- Understanding invoices, credit notes, adjustments, and payment allocations.
- Supporting data integrity initiatives.
- Contracting and scheduling.
- Customer relationship management.
- Problem-solving and communication skills.
Minimum Requirements
Applicants must:
- Be a South African citizen with a valid South African ID.
- Be between 18 and 35 years old.
- Have no criminal record.
- Be currently unemployed.
- Not be studying full-time.
- Have no previous formal work experience.
- Be computer literate.
Educational Requirements
- Matric / Grade 12.
- Minimum Level 4 in English.
- Pass in Mathematics or Mathematical Literacy.
Required Competencies
Candidates should demonstrate:
- Passion for customer service.
- Professional and positive attitude.
- Excellent communication and interpersonal skills.
- Strong customer focus.
- Attention to detail.
- Willingness to learn.
- Adaptability and resilience.
- Problem-solving ability.
- Teamwork and collaboration.
- Ability to work in a fast-paced, multi-skilled environment.
Application Method
Applications must be submitted online through the Tracker Careers Portal.
