Job Title
Customer Service Agent - FlySafair, Johannesburg
Main Responsibilities
- Assist passengers with ticket sales, bookings, and flight changes.
- Explain airline rules, terms, conditions, and procedures.
- Assist customers during flight disruptions or cancellations.
- Handle customer complaints professionally and promptly.
- Escalate complex issues to supervisors when necessary.
- Safeguard confidential customer information.
- Deliver excellent customer service at all times.
Requirements
- Grade 12 / Matric (essential).
- Airport and ticket sales experience (essential).
- Good computer skills, including Microsoft Word, Excel, and Outlook.
- Excellent customer service skills.
- Strong written and verbal English communication skills.
- Good telephone etiquette.
- Conflict resolution skills.
- Willingness to work weekends, public holidays, shifts, and flexible hours.
Personal Attributes
- Customer-focused and service-oriented.
- Professional, reliable, and trustworthy.
- Patient and assertive.
- Punctual with excellent time management skills.
- Able to work under pressure.
- Strong attention to detail.
- Positive attitude and teamwork skills.
Skills to Highlight on Your CV
- Customer service
- Ticket sales and bookings
- Complaint handling
- Conflict resolution
- Call centre/customer support
- Microsoft Office
- Communication skills
- Problem-solving
- Time management
- Data capturing and record keeping
Short Professional Summary for CV
Dedicated and customer-focused professional with strong communication and problem-solving abilities. Experienced in assisting customers, handling enquiries and complaints, processing bookings, and delivering excellent customer service in fast-paced environments. Skilled in conflict resolution, administrative support, and maintaining professionalism while working under pressure.
Application for FlySafair
