Job Title
Collections Agent - Homechoice, Cape Town (Permanent)
Main Responsibilities
- Contact customers with outstanding debt by phone.
- Negotiate repayment arrangements.
- Meet collection and performance targets.
- Educate customers on their payment profiles.
- Deliver professional customer service.
- Maintain accurate customer records and follow collection procedures.
Requirements
- Matric / Grade 12 (essential).
- Previous experience in collections, call centre, customer service, credit control, retail, or financial services is an advantage.
- Strong communication and negotiation skills.
- Ability to handle difficult conversations professionally.
- Computer literacy.
- Ability to work in a target-driven environment.
- Attention to detail and problem-solving skills.
Skills to Highlight on Your CV
- Debt collection
- Customer service
- Call centre operations
- Negotiation
- Conflict resolution
- Communication skills
- Data capturing
- Target achievement
- Payment arrangements
- Computer literacy
Short Professional Summary for CV
Motivated and customer-focused professional with strong communication and negotiation skills. Experienced in handling customer enquiries, resolving payment-related issues, maintaining accurate records, and achieving performance targets. Able to work effectively in fast-paced, target-driven environments while delivering excellent customer service.
Application Link
https://homechoice.simplify.hr/vacancy/ouqin4
